Results from the 2009 Southern Cross annual Customer Satisfaction Survey are in and our customers are increasingly happy with the service that we provide.
The eighth annual Customer Satisfaction survey was conducted by the international research firm The Nielsen Company between April and May 2009 across a wide spectrum of customers and is on a purely voluntary basis.
Customers were asked to rate Southern Cross in key areas of overall satisfaction, cable performance, client servicing, products, operations and maintenance, activations and assignments, general communications and pricing. Customers were also asked what improvements could be made that would make a real difference to them.
Southern Cross’s overall satisfaction rating from our eighth survey had 80% of customers rating our overall performance as ‘very good’ or ‘excellent’. Strength in satisfaction with Overall Performance continues on an upwards trend, with 42% of customers now rating Southern Cross’s performance as ‘excellent’.
For Overall Value Proposition, 73% of respondents rate Southern Cross as better than, or much better than other providers in the Asia-Pacific. A detailed summary of the 2009 survey is now available to our customers in the Customer Section of our website.
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