Southern Cross’s Customer Commitment Agreement demonstrates commitment to our customers.
At Southern Cross, we want our service to be better than that offered by other cable companies. That’s why we built the fastest, most reliable and most secure two-cable network in the first place and that’s why we back ourselves to be the best.
As the market for international capacity matures, purchasers are looking more carefully at the quality of the company that they buy from. We understand that having a comprehensive Customer Commitment Agreement demonstrates our commitment to our customers and provides them with a greater confidence in the day-to-day management of their traffic.
- Southern Cross’s Customer Commitment Agreement applies to all existing and new CUAs for Protected circuits and N-drop rings
- Rebates commence should a circuit’s cumulative network unavailability exceed 1 minute in a month
- Rebates allow for network unavailability caused by external aggression
- Southern Cross’s Customer Commitment Agreement allows for rebates of up to 30% of Monthly O&M fees
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