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Customer Satisfaction Results for 2007

Date:04/07/2007

Results from the 2007 Southern Cross annual Customer Satisfaction Survey are in and our customers are still impressed with our provision of services.

Southern Cross’s overall satisfaction rating for the sixth year running had 81% of customers rating our overall performance as very good or excellent. This is down slightly on last year, but still an excellent result.

The results also show that Southern Cross continues to be the cable provider that our customers are most satisfied with, when compared to other providers in the Asia Pacific region. Overall satisfaction for the nine other Asia Pacific cable providers measured ranged between 6% and 50% compared to 81% for Southern Cross.

The good news was revealed in the results of Southern Cross’s sixth annual Customer Satisfaction survey, which was conducted by the international research firm The Nielsen Company between April and May 2007.

Customers were asked to rate Southern Cross on seven key drivers of overall satisfaction including Cable Performance, Client Servicing, Products, Operations and Maintenance, Activation and Assignment, General Communications and Pricing Structure. Customers were also asked what improvements Southern Cross could make that would make a real difference to them.

“We are delighted with the results” said Southern Cross’s CEO and President Fiona Beck. “We will remain focussed on continual improvement in all areas of our business.” Thank you to everyone who took the time and effort to complete the survey and to share your feedback”.

A detailed summary of the 2007 survey will be available to Southern Cross customers in the Customer Section of the website shortly.

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DID YOU KNOW?

We are the preferred Asia Pacific submarine cable network.

Southern Cross is now committed to the full restoration of STM-16 and STM-64 2-Drop circuits on the North-South Ring.

Within 2 years Southern Cross is expected to have the potential to increase its total protected capacity to at least 1.2 Tbit/s using 100 Gbps technology that is already being tested for submarine cable systems.