New Southern Cross Website

The new and improved Southern Cross website has just gone live. The new site has a fresh new look, is easier to use, has great new functionality and is designed for you, our customers.

The Customer Section is the heart of the website and we have made a number of improvements to bring you even more information about your business with Southern Cross. We now provide you with online capacity requests, availablity reports, billing and circuit information ... the list goes on.

The most important new feature is the availablity of real time Network Status information. As soon as you log into the Customer Section you will be able to see immediately if there are any network events that are affecting your circuits and find out all you need to know about the event! The Network Status functionality is driven by our Operations Support System (OSS) so whenever a Network Event Notification email is issued by the SNOC, the website is also updated with this information.

Something else that you will notice when you log into the Customer Section is that there is now a Customer Contact panel on the right hand side of the screen. This contains the contact details that we have for you and what type of SX contact you are i.e. O&M, AR&R etc. You can update these details yourself - which ensures we can always contact you when we need to.

Site URL:

Nothing has changed here, it is still www.southerncrosscables.com

Customer Section Access:

If you already have Customer Section access then these login in details will work on the new site. If you have forgotten your login details or would like to request access to the Customer Section, simply let Rosemay Foot know (click here to email Rosemay).

So go in, take a look around and we would love to hear what you think. Please send any feedback that you have to Rosemay Foot (click here to email Rosemay).

Enjoy the new site.

Regards,

The Southern Cross Team

Network Status Functionality Information:

When you first log into the Customer Section the first page you see is the Network Status page. This allows you to see instantly whether there are any network events affecting your Southern Cross Circuits.

• The network diagram highlights any segments currently being affected by a network event. Segments affected by a fault are shown in red, segments affected by a hazardous condition are shown in orange and segments affected by planned work are shown in green.

• The Your Circuits table shows all your commissioned circuits. Clicking on a circuit id will bring up a window that displays availability, MUX and MIU information. Any relevant Network Event details will also be displayed here.

• Resting your mouse on a circuit id (in the Your Circuits table) will cause that circuits routing to be highlighted in light blue on the network graph – the routing will be highlighted in the relevant colour if it is being impacted by a network event i.e. red for fault, orange for hazardous condition and green for planned work.

• When a circuit is affected by a network event it will appear at the top of the Your Circuits table and be highlighted according to event type i.e. red for fault, orange for hazardous condition and green for planned work.

• If a circuit is being affected by more than one event it will be duplicated in the Your Circuits table.

• When a network event is closed the information will be removed from the Network Status page but will still be available from the Historical Event pop up window (the link to this is in the Your Circuits table). Therefore a history of events for each circuit will be available.

• For planned work – the affected circuits will be highlighted as soon as the planned work notification is received, however the segment(s) (on the network diagram) being affected by the planned work will not highlight until the planned work window commences and will be highlighted for the duration of the planned work window.