About Us

The Southern Cross Cable Network provides the fastest, most direct, and most secure international bandwidth from Australia, New Zealand and Hawaii to the heart of the Internet in the USA.

Southern Cross is currently delivering 370 gigabit/s of fully protected bandwidth and has the potential as demand growth requires to increase to 1.2 Tbps using the existing 10 Gbps technology or 4.8 Gbps using 40 Gbps.

Our Vision

To be recognised as the best submarine cable network in the world and to provide the best possible service to our customers for international bandwidth capacity between Australasia, Fiji, Hawaii and North America. 

Best in terms of   - customer service
                          - network performance
                          - shareholder value
                          - long term value

Our Values

Ensuring customer excellence, delivering the best as a team, integrity (building respect and trust), being innovators and leaders, making it happen now!

Customer Satisfaction

At Southern Cross we constantly strive to improve our customer service. In order to regularly assess how we are performing we have implemented an ongoing Customer Satisfaction Programme that is conducted by the international research firm, The Nielsen Company.

For Southern Cross customers, the results of the 2008 survey will be available shortly, and previous years surveys, are available in the Customer Section.

The next customer satisfaction survey is scheduled for April/May 2009.