Contrary to a misleading and inaccurate media release from Labour’s Clare Curran, no ‘catastrophic failure’ has occurred on the Southern Cross Cable.

The cable is a figure of 8 network providing internet services to New Zealand, Australia, Pacific and the US.

In the early hours of this morning a limited outage affecting 10% of our active capacity occurred during our maintenance window which is a low traffic impacting period.

The outage occurred at one of our Sydney cable stations, Alexandria, and it lasted from 3.17am – 4.28am, Sydney Time, impacting 4 of our customers.

A problem occurred and the switch was reverted to its original software.

The incident occurred as a part of authorised work taking place to expand capacity on the Southern Cross network